We respect your privacy and are committed to protecting your personal data. This privacy notice will inform you as to how StudentHomesPlymouth looks after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
This privacy notice aims to give you information on how StudentHomesPlymouth collects and processes your personal data through your use of this website and by using our services.
- Jackie and Steven Wilson trading as StudentHomesPlymouth are the controllers and responsible for your personal data (collectively referred to as “StudentHomesPlymouth ” “we”, “us” or “our” in this privacy notice). If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact Steven Wilson at Stourbank House, 4 Crawford Bridge, Spetisbury, Nr Blandford, Dorset, DT11 9EA or email firstname.lastname@example.org or call us on 07970 178306.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Personal data, or personal information, means any information about an individual from which that person can be identified. This includes name and address but also guarantor’s details for example.
We may collect, use, store and transfer different kinds of personal data about you which includes:
- Your identity and contact details
- Your Guarantor’s identity and contact details
- Information about how you use our website
- Your preferences in receiving marketing from us and your communication preferences
Where we are required by law to collect personal data, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to provide our services to you. In this case, we may have to cancel a tenancy agreement, product or service you have with us but we will notify you if this is the case at the time.
We use different methods to collect data from and about you including through:
- our day to day business dealings in providing our services to you
- filling in forms or by corresponding with us by post, phone, email or otherwise
- as you interact with our website, we may automatically collect data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies
- by using publicly accessible sources such as Companies House and/or the Insolvency Service; and via a third party such as your bank or building society, credit agencies or other financial institutions when you express a wish to enter into an agreement with us
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances
- Where we need to provide the services we have agreed to or are about to agree to
- Where it is necessary for our legitimate interests (or those of a third party) which means the interest of our business in conducting and managing our business to enable us to give you the best service and products and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests; or
- Where we need to comply with a legal or regulatory obligation
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us on the details above.
We have set out below a description of all the ways we plan to use your personal data:
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law e.g. processing of council tax exemption status, right to rent legislation and the like.
We may use your data to form a view on the products, services and offers which may be relevant for you. You will receive marketing communications from us if you have requested information from us or purchased goods or services from us previously and, in each case, you have not opted out of receiving that marketing.
You can ask us or third parties to stop sending you marketing messages at any time by contacting us.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of providing our services to you or other transactions.
As part of the services we provide to you, we may have to share your personal data with third parties such as:
- Third parties as part of our service to you such as self-employed contractors, Mailchimp and WhatsApp
- Service providers who provide IT and system administration services such as Google Drive
- Professional advisers including lawyers, bankers, auditors, accountants and insurers
- HM Revenue & Customs, regulators and other authorities
- Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Your information will be held at our offices, by our service providers and in our IT providers data centres. In order for us to provide our services to you, from time to time we may have to share your personal data outside the European Economic Area (EEA). This could include where our service providers are based outside the EEA (for example our IT cloud services), if you are based outside the EEA, if there is an international element to the services we are providing or if we need to access our data remotely from outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission
- Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US
- Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe
- Where the transfer is not repetitive, information is limited, the transfer is necessary for our legitimate interests and those interests do not override your own and we have put appropriate safeguards in place to protect your data
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You are entitled to:
- Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. This includes your right to have the data corrected, updated or amended. You will not normally have to pay a fee for this, but we will let you know if we feel that it is fair to charge a fee;
- Object to and/or restrict processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. Please note that in some instances we may have to stop providing our services to you but we will notify you if this is the case.
- Request the transfer of your personal data to you or to a third party, for example if you chose to use another business to provide services to you.
- Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
If you wish to exercise any of the rights set out above, please contact Steven Wilson. Our contact details are at the top of this page.
If you have any queries or concerns about the way we process your personal data then please contact Steven Wilson. We hope that we can resolve any concerns for you, but if you wish to take your complaint further you can contact the Information Commissioner’s Office (ICO) and further information can be found on their website www.ico.org.uk